FAQs
WizzTv Frequently Asked Questions
How to order WizzTV
To place an order with WizzTV please use this website only
WizzTV.co.uk we does not operate under any other websites names or sites
All Account information is sent to your email address not stored on our website
Order here www.wizztv.co.uk/prices
WizzTV Requirements
WizzTV Requires adequate Speed and bandwidth to stream
we recommend speaking with us if your unsure about your provider
some internet providers have no bandwidth and restricetd access with routers, please speak with us first if you use TOT internet provider,
Wizztv isnt responsible for poor inadequate internet connections
Does my subscription become active straight after i make a payment ?
Subscription starts to be active from the moment you will receive your activation credentials in your e-mail, due to timezone differances this can take anything from 30 mins to 8 hours, please wait for your account login details in your email
My account is not working what should i do
1) First, please check your network connection, reboot your router and device, and then try again.
you can also sign out and sign back in to update your connection
2) Secondly, please check whether your account is used on other devices. as you cant view from more than 1 device at the same time.
3) Please also clear you cache or data in your device settings and restart your app
4) Run a speed test make sure your getting great download speeds 20-50mb for stable connection
5) Make sure your have our latest apps installed and connected onto nearest server to you
What if i need to cancel my subscription
If you have subscribed to our annual discounted plans we would still allow you to cancel and charge you for how many months you have used at the full month price of £14.99 per month including our £15.00 setup and support fee (on decision of management) we dont refund if your incompetent to install or have poor network system we provide enough information for you on our website for you to carryout your own checks and also ask us if you are concerned before ordering we try to help as much as possible to work with you
My channels gone down
We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service.
Please use the guidelines below before reporting a channel
PLEASE DONT GO RUSHING TO MESSAGE US, OUR TEAM IS ALREADY WORKING ON IT
give it a few minutes for our systems to restart
As we provide tv via the internet channels can go down from time to time but our team is always working to get our channels back online soon as possible
I have multi-room connection can i use different homes
NO! Multi-room is what it states multiple rooms in your home NOT multiple properties
Account sharing isnt allowed so please only use your account in your home and not share with family or friends, seperate home = seperate connection
get caught account sharing you will have your account disabled!
My channel is buffering or i cant connect
If your experiencing buffering due to low speed internet or high internet traffic.:this can also happen if using more devices than your allicated connections
The most common cause of buffering is the result of slow internet connection or lack of bandwidth data. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again, turn off your router for 10 minutes to clear all temporary files
High PIng above 20+ms is a delayed connections and download speed less than 15-20 mbps
is poor for a wifi connection
The second reason is that you are using Wi-Fi, which is not suited for watching TV as you need direct (LAN) connection to internet network in order to enjoy smooth watching without interruptions.
Resolution:
Directly connect to your router using a LAN (ethernet) cable or to a power line adaptor.
If not possible, try moving the box closer to the router.
Change your WI-FI channel. To avoid interference with nearby devices.
If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.
If i have 100mbps should i get buffering? its not only about speed its bandwidth data doesnt matter if you have 500mbps if the data flow is limited this can cause the issue know as data throttled
Try using a lower band channel, switch from FHD, to HD or SD you wont tell the difference but your internet will
CANNOT CONNECT TO SERVER
(This can happen when you have lost internet connection or we have rebooted our server)
best to quckly restart your intenet and you will be back online within minutes
this rarely happens
PLEASE DONT GO RUSHING TO MESSAGE US, OUR TEAM IS ALREADY WORKING ON IT, JUST TRY AGAIN IN A FEW MINUTES
PLEASE FOLLOW STEPS BELOW TO UPDATE YOUR DEVICE AND RESET
1) Turn off you wifi router for 5 minutes to clear temporary files
2) Clear cache from your device
3) Run a speed test check your getting maximum speeds 30mb / 50mb for FHD
4 ) Try Delete your app and reinstall the latest files
5) Switch on your vpn and set to quickest locations near you (uk users only)
6) Make sure you have the latest apps installed
7) Logout and backin to your account to refresh your channels contents
SPEED TESTING
